We accepts payment by VISA, Mastercard, Discover, and American Express.
SHIPPING METHODS
Orders are shipped via United Parcel Service (UPS). Shipping costs are based on your order’s total weight and size according to UPS’ daily rates and will be calculated during checkout.
We do not offer expedited shipping services (UPS 3 Day Select, UPS 2nd Day Air, UPS Next Day Air). Please contact us if you need expedited shipping.
United States Postal Service (USPS) Priority Mail is offered for small size orders weighing under 2 lbs capable of fitting into a USPS Priority Small Flat Rate box. The option for USPS Priority Mail shipping will appear at checkout if your order qualifies for this shipping method.
ORDER FULFILLMENT
Orders are subject to a 1-2 business day processing time prior to shipment. Orders are not processed or shipped on weekends or holidays.
Please allow for additional processing time during holidays and high volume sales periods such as during promotional events.
Tracking information will be sent via email upon shipment. Please allow for 24-48 hours for tracking information to be updated by the carrier.
ORDER MODIFICATION & CANCELLATION
Items cannot be added to your order once it has been placed; items may only be removed from your order. Order change requests will likely result in a processing and shipping delay. We are not able to make any changes to your order once it has been picked up by the courier.
If you wish to cancel your order after it has been placed, please have your order number ready and speak to a DI HELEN Customer Service representative by email support@dihelen.com during operating hours. Orders already picked up by the courier are not able to be cancelled.
TIME IN TRANSIT
UPS Ground service delivers within the continental US typically within 2-5 business days.
USPS Priority Mail delivers within the contintal US typically within 2-3 business days.
SHIPPING ADDRESS CORRECTIONS & ERRORS
When placing your order, please make sure that the Shipping Address you enter is correct and accurate. If you need to make a correction, please contact us by email or phone during business hours right away.
If an address correction needs to be made but your package has already been picked up by the courier (UPS or USPS), you will need to contact the courier directly to request a Package Intercept. Be sure to have your tracking number ready. Be prepared to pay UPS or USPS a fee for Package Intercept, which is why it is important that your Shipping Address is entered correctly when you place your order.
Orders that are received back at our facility as undeliverable or refused will be refunded, less the shipping charge.